Britain has a new prime minister, a new government department and, according to millions of small business owners, a fresh opportunity to start getting things right. Emily Whitehead and the team at Simply Club have written an open letter to the newly created Department for Business, Innovation, Science and Trade (DBIST), setting outContinue reading “Dear DBIST: Britain’s smallest businesses have a message for ministers”
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Dear DBIST: Britain’s smallest businesses have a message for ministers
Britain has a new prime minister, a new government department and, according to millions of small business owners, a fresh opportunity to start getting things right. Emily Whitehead and the team at Simply Club have written an open letter to the newly created Department for Business, Innovation, Science and Trade (DBIST), setting outContinue reading “Dear DBIST: Britain’s smallest businesses have a message for ministers”
AI can cut queues—but removing humans could destroy trust
British Gas says customers increasingly prefer dealing with AI, as owner Centrica prepares to cut 1,300 customer-service jobs. But chatbots may be brilliant at routine enquiries and hopeless when people face debt, bereavement or billing disasters. The future isn’t AI versus humans—it’s AI for speed, humans for care and customers retaining the choice.Continue reading “AI can cut queues—but removing humans could destroy trust”
Plug-in solar gets green light—but beware the fire risk
Plug-in solar panels will be legal in the UK from 27 August, opening the door to cheaper electricity for shops, cafés, workshops and home-based businesses. But owners are being warned to buy certified equipment, check their insurance and install it safely—or a money-saving panel could become a serious fire hazard. GREEN LIGHT FORContinue reading “Plug-in solar gets green light—but beware the fire risk”
Football gave landlords a sugar rush—not a recovery
World Cup fever sent takings soaring at some pubs, but the final whistle brought Britain’s cost-of-living crisis roaring back. The gains were brief and uneven, restaurants largely missed out and spending quickly slumped—proving football may fill beer gardens, but it cannot fix hospitality’s deeper crisis. WORLD CUP CASH SPLASH DRIBBLES OUT The dataContinue reading “Football gave landlords a sugar rush—not a recovery”